Shipping & Payment Policies
Shipping charge on Free Freight Promotion items will be recalculated manually during invoicing.
- Processing and shipping time:
It normally takes 2 to 5 days to process an order. The transit time will be 1 to 6 business days depending the location.
There may be a delay due to availability on certain items, we will notify you with other options or the available time frame. In some cases, we might cancel the item and ship the rest of the order to avoid further delays.
- Regular package shipping charge to 48 contiguous states:
Merchandise Subtotal Via FedEx Ground
or Priority Mail/**First Class Mail
$0 - $20.00 $12.00 $3.50 / $5.00 $20.01 - $50.00 $14.00 $50.01 - $100.00 $16.00 $100.01 - $200.00 $18.00 $200.01 - $300.00 $28.00 $300.01 and over 12% of merchandise Gift Certificates $3.50
** USPS First Class Mail is available for non-fragile items that fit into a small package.
If qualified, the shipping charge will be $3.50 for a 8 oz. package and $5.00 for a 16 oz. package.
For package over 16 oz., it will be $12.00 (via Fed.Ex / Priority Mail).
The charges will be recalculated manually during invoicing.
- Extra handling charges may apply to the following:
- Remote Areas: Less populated or less accessible areas may incur higher delivery charges. We will notify you if your delivery address is in one of these areas and your order is subject to the remote area surcharge.
- Bulk items
- Oversize items
- Items requiring multiple cartons
- Window blinds or floor mats
- Lanterns of 28 inches and above
- Bamboo cubic floor mat or placemats
- Cases of soap or bamboo skewers
- Large dragon or lion dance equipment
- Furniture and Shoji screens
** Shipping charge for numbers 3, 4, 5 will be determined based on the package shipping size and the service selection. You will be contacted for approval.
Please be sure to leave a daytime phone number and/or an e-mail address.
- Express services** are available for an extra fee
Express economy, 2nd day air; Next day air (Sat. delivery available for some areas).
Express Mail; TNT Express; Fed Express.
- Shipping options** for outside the 48 contiguous states
Canada Carribean US Virgin Islands Other Countries Fed Ex 2nd Day Air Yes ----- ----- ----- ----- Fed Ex Next Day Air Yes ----- ----- ----- ----- Fed Ex International ----- Yes Yes Yes Yes Priority Mail Yes ----- ----- Yes ----- Express Mail Yes Yes Yes Yes Yes TNT Express Yes ----- ----- ----- Yes
Important! For all international orders:
Customers are responsible for all duties & brokerage fees.
If order amount exceeds $200, payment may be required by wire transfer, and you will receive instructions via e-mail.
- We accept the following payment methods:
- Credit cards: MasterCard, Visa, Discover, and American Express
- Personal checks & money orders (It will take a few days for the check to clear)
- Gift certificates: the original MUST be sent to us
- Store credit memo: the original MUST be sent to us
- Important! For all international orders:
- Customers are responsible for all duties & brokerage fees
- If the order amount exceeds $200.00, payment may be required by wire transfer. You will receive instructions via e-mail.
- Any promotional coupon we offer can be used on merchandise only. It can�t be applied
to shipping charges or sales tax
- For security purposes, credit card�s front and back imprint is required in the following
- If the billing address is different than the shipping address
- An Order that is picked up by someone who does not have the credit card in their possession