Pearl River Mart

Questions? Call us at 1-800-878-2446   

Return Policy

Returns & Exchanges

  1. Exchange or store credit only. NO REFUNDS.
  2. Please contact customer service at 800-878-2446 for Return Authorization.
  3. Return requests must be made within 7 days after receiving.
  4. All returns must be in its original condition.
  5. Customer is responsible for return freight (unless we shipped the wrong item or it's defective.)

Address for Returns

Pearl River Mail Order Center
395 Broadway
New York, NY 10013

Missing or Damage Claims:

  1. Retain all packing material and original container. Shipping company may come to inspect.
  2. Report missing or damage merchandise to customer service at 800-878-2446 immediately. Customer service will provide instructions on procedures to replace the missing or damaged merchandise. ** Do not contact shipping company for any claim on your own. We’ll not be responsible for any claim result, if you choose to do that.
  3. We will try our best to replace the merchandise, or you may chose to receive store credit.